Last Updated: March 19, 2025

This Privacy Policy ("Policy") explains how Furniture Care Protection ("FCP," "we," "us," or "our") collects, uses, shares, stores, and protects personal information. It also outlines your rights regarding your personal information and how to exercise them.

Scope of This Policy

This Policy applies to personal information collected from:

• Visitors to our websites and digital platforms, including www.furniturecareprotection.com ("Sites").
• Current, former, and prospective customers.
• Individuals who communicate with us or use our services.
• Individuals whose personal information we process in providing services.

Aggregated or deidentified data that cannot be linked to an individual is considered non-personal information and is not subject to this Policy.

Our Role in Data Processing

• As a Controller, we determine how and why personal information is processed.
• As a Processor, we process personal information on behalf of customers based on their instructions.

If you have a relationship with one of our customers, refer to their privacy policy for details on how they process your data.

Information We Collect

We may collect the following categories of personal information:

• Personal Identifiers: Name, email, phone number, mailing address.
• Account & Transaction Data: Payment and billing information, account credentials.
• Commercial Information: Purchases, service requests, insurance-related interactions.
• Technical Data: IP address, browser type, device identifiers, site usage.
• Professional Information: Business contact details for brokers, agents, and partners.
• Sensory Information: Call recordings, customer service interactions (where legally permitted).
• Preferences: Marketing preferences, inferred interests based on interactions.

How We Use Your Information

We use personal information for the following purposes:

• Providing, maintaining, and improving our services.
• Processing transactions and fulfilling service requests.
• Responding to inquiries and customer support requests.
• Conducting security monitoring and fraud prevention.
• Complying with legal and regulatory obligations.
• Sending marketing communications (with opt-out options).
• Conducting internal research and business analysis.

How We Share Your Information

We may share personal information with:

• Service Providers: Payment processors, IT service providers, analytics firms.
• Business Partners: Brokers, insurers, administrators involved in delivering services.
• Legal Authorities: As required by law or in response to legal requests.
• Corporate Transactions: In the event of a merger, acquisition, or restructuring.

We do **not** sell your personal information for monetary compensation. However, some data sharing activities may be considered "selling" or "sharing" under U.S. state privacy laws. See the section on "Your Privacy Rights" for opt-out options.

Data Retention & Security

• We retain personal information **only as long as necessary** for legitimate business or legal purposes.
• Security measures include **encryption, access controls, and secure storage** to prevent unauthorized access or disclosure.

Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or outdated personal information.
• Delete your personal information (subject to legal exemptions).
• Opt-out of Sale or Sharing of personal information for targeted advertising.
• Restrict Processing of sensitive personal data.

How to Exercise Your Rights

To make a request, contact us:

• **Email:** claims@furniturecareprotection.com
• **Phone:** (888) 705-4001

We will verify your identity before processing your request. Authorized agents may act on your behalf with proper documentation.

Children’s Privacy

We do not knowingly collect personal information from individuals under **16 years of age**. If we become aware of such data collection, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be effective upon posting the revised version with an updated "Last Updated" date.

Contact Information

If you have any questions or concerns, please contact us at claims@furniturecareprotection.com or (888) 705-4001.

Region-Specific Notices

Additional privacy rights may apply based on your location. Refer to your state’s privacy laws for details on your rights under regulations such as the **CCPA, CPA, VCDPA, and other U.S. state laws**.

Do Not Sell or Share My Personal Information

To opt out of data sales or sharing for targeted advertising, submit a request at claims@furniturecareprotection.com.

Messaging and Communication Preferences

By calling us at 888-705-4001, emailing us at claims@furniturecareprotection.com, or entering your personal information to our chatbot assistant you are consenting to receiving messaging and email communication from FCP.

You have the right to opt out of receiving marketing messages at any time. To opt out, reply “STOP” to any SMS message you receive or contact us directly.

For help with your messaging preferences, reply “HELP” or reach out via the contact information above.