Products & Services

Extended Life for Your Furnishing

At Furniture Care Protection...

We are committed to giving you the protection you desire to extend the life of your home furnishings. We are determined to give you easy access to our unparalleled, professional services. We continue to provide value with our protection, reaching beyond the manufacturer's warranty. We offer you the peace of mind to fully enjoy your home furnishings with your family and friends.

A glass of wine is sitting on the arm of a couch.

FURNITURE CARE PROTECTION

These coverages are not offered on all plans. Ask your sales associate for details about the specific coverage for your purchase. Coverage includes the following items from a single incident:

*ON FABRIC, MICROFIBER, A&P LEATHER OR VINYL

  • Household food and beverage stains
  • Stains from human and pet saliva, urine, stomach fluid, or blood
  • Accidental burn or singe marks caused by brief contact with flame or heat
  • Accidental ballpoint pen ink, wax crayon, facial cosmetics, nail polish, or nail polish remover
  • Color transfer from denim jeans or newspaper
  • Accidental puncture, cut, tear or rip
  • Cracking or peeling of top-grain leather in seating areas
  • Cracking or peeling of all leather and vinyl in non-seating areas
  • Breakage of frames, panels, or springs; breakage of mechanisms including sleeper mechanisms, reclining mechanisms, heating, power, and vibrating mechanisms will be covered only upon the expiration and may not be used instead of manufacturer's warranty

ON WOOD

  • Household food and beverage
  • Accidental singe or heat marks caused by brief contact with flame or heat
  • Fading from sun exposure
  • Accidental damage from fingernail polish or fingernail polish remover
  • Failure of assembled joints
  • Water or household beverage marks, stains or rings
  • Accidental scratches penetrating through the topcoat finish
  • Accidental dents gouge or chipping penetrating through the topcoat finish
  • Peeling of the finish of solid wood or veneer surfaces

ON OUTDOOR FURNITURE

  • Food and beverage stains, including gum
  • Human body and pet fluids (except perspiration, body and hair oil)
  • Accidental puncture, cut, tear or rip
  • Accidental burn or singe marks caused by brief contact with flame or heat
  • Cosmetics
  • Suntan oil/lotion
  • Bleach & caustic solutions
  • Ink, markers, and dye
  • Breakage of glass tabletops, welds, or umbrella mechanism 

EXCLUSIONS SUMMARY: *

  • General accumulation is soiling, odors, unknown stains, color loss, fading, normal wear and tear, no colorfast material.
  • Seam slippage/separation or lost of cushion resiliency.
  • Damage occurring before or during delivery, while furniture is in transit or storage, or during assembly.
  • Damage from accumulation, neglect, or misuse.
  • Intentional physical damage, animal and insect infestation, pet damage other than those specifically stated in the plan, acts of nature, fire, burglary, theft, vandalism, collision, or corrosion.

How to file a claim:

 

Claims can be filed by calling Furniture Care Protection at 888-705-4001 or through our chat assistant on our website, furniturecareprotection.com. You do NOT need to register your furniture warranty before you file a claim.

 

During the start of a claim, Furniture Care Protection will need customer contact information and details about the damaged furniture.

 

You will need to have your invoice, and pictures of the damaged item. All claims require an overall picture of the damaged piece of furniture, photos of the damages/affected area (if visible), photos of the manufacturers/SN tags (if available), and a photo of your invoice (if available).

 

Once your claim has been started you should receive an email that will have your claim number in the subject line and details on how to upload photos to your claim. Please make a note of your claim number, as this can be used to easily locate your claim by our agents or through our online chat assistant. If you do not receive this email or have issues uploading photos, please contact one of our agents at 888-705-4001 or email us your claim number and photos at claims@furniturecareprotection.com.

 

After all required photos have been received your claim will be processed. Please allow 7-10 days for processing. Once processing has been completed you will be contacted for the next step in your claim.

 

If you have any questions or are looking for an update on your claim please utilize our online chat assistant, call us at 888-705-4001, or email us at claims@furniturecareprotection.com.